Refund & Cancellation Policy

1. About This Policy

This policy applies to purchases made directly through textpixora.com, including where available:

• AI image-generation credits;
• token or usage packages;
• paid plans;
• digital service upgrades; and
• other paid TextPixora features.

This policy should be read together with our Terms and Conditions and Privacy Policy.

Nothing in this policy limits consumer rights that cannot legally be excluded.

2. Digital Nature of Our Services

TextPixora provides digital services rather than physical products.

After a successful purchase, users may receive immediate access to purchased credits, account functionality, AI generation features.

Because these services can begin immediately and may be consumed through AI-generation requests, they cannot always be treated in the same way as unused physical goods.

3. Right to Cancel

Where applicable consumer law provides a statutory cancellation period, eligible customers may have the right to cancel a distance contract within the legally prescribed period.

However, special rules may apply when digital content or digital services begin during that cancellation period.

Where required by law, TextPixora may ask users to expressly request or consent to immediate supply of digital content or services and acknowledge any resulting effect on their cancellation rights.

Any statutory rights that remain available will continue to apply.

4. Refund Eligibility

A refund may be considered where:

• payment was taken more than once for the same purchase;
• payment was completed but purchased credits or services were not supplied;
• a technical failure prevented access to a paid service and the issue could not reasonably be corrected;
• an incorrect amount was charged due to a verified system error;
• an unauthorised payment is confirmed following appropriate investigation;
• a statutory refund right applies; or
• another circumstance justifies a refund under applicable consumer law.

Each request may be reviewed based on the transaction, account activity, service usage, and applicable legal requirements.

5. Used Credits and Consumed Services

Credits or usage allowances that have already been consumed through successful AI-generation requests will generally not be refundable merely because:

• the user changes their mind;
• the generated image differs from what the user expected;
• a prompt produces an undesirable artistic result;
• a user no longer needs the generated image; or
• a user decides not to continue using TextPixora.

AI image generation involves variable automated outputs. Users should understand that a particular prompt does not guarantee a particular visual result.

This section does not affect statutory rights where a paid digital service is legally defective, not supplied as agreed, or otherwise gives rise to a mandatory remedy.

6. Unused Credits

Unused purchased credits may be considered differently from credits already consumed.

Whether unused credits are refundable may depend on:

• the relevant plan or package;
• whether any part of the purchase has already been used;
• whether the credits were promotional or purchased;
• applicable consumer rights; and
• the circumstances of the request.

Promotional, complimentary, bonus, or free credits ordinarily have no separate cash value and cannot be exchanged for money unless applicable law requires otherwise.

7. AI Generation Results

TextPixora generates images automatically based on user prompts, selected settings, available AI models, and technical processes.

A refund will not ordinarily be provided solely because:

• an image does not exactly match a prompt;
• the style differs from expectations;
• a generation contains visual imperfections;
• a particular creative result is preferred over another;
• text appearing inside an AI-generated image is inaccurate; or
• multiple generations produce different outcomes.

Where a genuine technical failure causes credits to be deducted without the relevant generation service being supplied, users may contact us so that the transaction can be reviewed.

8. Technical Failures

If credits are deducted but an image is not generated because of a verified TextPixora system failure, we may, depending on the circumstances:

• restore the affected credits;
• provide replacement credits;
• retry or restore the relevant service; or
• issue an appropriate refund where required.

Short-term delays, temporary processing queues, or temporary outages do not automatically qualify for a refund where the purchased service is subsequently made available.

9. Duplicate Payments

If you believe you were charged more than once for the same transaction, contact [email protected].

Please provide sufficient information to identify the payment, such as:

• account email;
• transaction reference;
• purchase date;
• amount charged; and
• relevant payment confirmation.

Do not send complete card numbers, security codes, banking passwords, or other confidential payment credentials.

Once a duplicate payment is verified, an appropriate refund may be processed.

10. Failed or Pending Payments

A payment may occasionally appear as pending or temporarily deducted even though TextPixora has not received a successful payment confirmation.

This can occur because of:

• bank authorisation processes;
• payment gateway delays;
• interrupted transactions;
• network problems; or
• payment verification procedures.

Where TextPixora has not successfully received the payment, the reversal may be handled automatically by the customer's bank or payment provider.

Users should contact support if the transaction remains unresolved.

If an incorrect renewal occurs because of a verified technical or billing error, users should contact [email protected].

Any mandatory statutory cancellation rights remain unaffected.

13. Change of Mind

Because TextPixora provides digital services that may begin immediately, a simple change of mind does not automatically guarantee a refund once services have been supplied or credits have been consumed.

Where a legal cooling-off right still applies, TextPixora will honour that right in accordance with applicable consumer law.

For digital content, UK rules provide specific conditions concerning immediate supply during the cancellation period, including express consent and acknowledgement relating to cancellation rights.

14. Faulty Digital Services

Nothing in this policy removes rights available to consumers where paid digital content or services fail to meet mandatory legal requirements.

Where applicable UK consumer law gives a customer a right to a price reduction or refund for qualifying defective digital content, TextPixora will handle the request in accordance with those requirements.

Under the Consumer Rights Act 2015, qualifying refunds relating to digital content must be provided without undue delay and, where the statutory provision applies, within 14 days from the point at which the trader agrees that the consumer is entitled to the refund.

15. Refund Request Review

To request a refund, contact:

[email protected]

Your request should include:

• your account email address;
• transaction or payment reference;
• date of purchase;
• service or plan purchased;
• reason for the request; and
• relevant details explaining the issue.

We may request additional information where reasonably necessary to verify the transaction, investigate technical activity, or prevent fraudulent refund claims.

16. Refund Method

Approved refunds will ordinarily be returned using the original payment method where reasonably possible and where required by applicable law.

The time taken for funds to appear after a refund has been issued may depend on the payment provider, bank, card issuer, or other financial institution.

TextPixora does not control external banking or payment-processing times after a refund has been successfully submitted to the relevant provider.

Where UK statutory digital-content refund rights apply, the Consumer Rights Act requires the refund to use the same means of payment unless the consumer expressly agrees otherwise, and prohibits imposing a refund fee.

17. Promotional and Bonus Credits

Credits supplied free of charge through:

• promotional campaigns;
• bonuses;
• referral rewards;
• introductory offers;
• complimentary allocations; or
• similar promotions

normally have no refundable monetary value.

If a paid package contains both purchased and bonus credits, any refund assessment may distinguish between the paid portion and promotional benefits.

18. Account Suspension or Misuse

Refunds may be refused to the extent legally permitted where an account is restricted because of verified:

• payment fraud;
• chargeback abuse;
• deliberate exploitation of platform systems;
• manipulation of credits;
• unauthorised access;
• serious violations of our Terms and Conditions; or
• unlawful use of TextPixora.

However, account enforcement does not remove any consumer rights that must be provided under applicable law.

19. Chargebacks and Payment Disputes

We encourage users to contact [email protected] before initiating a payment dispute where they believe a transaction is incorrect.

This allows us to investigate issues such as:

• duplicate charges;
• technical errors;
• missing credits;
• unauthorised payments

Fraudulent or abusive chargebacks may result in account restrictions where permitted by law.

Legitimate rights to dispute unauthorised or incorrect transactions with a payment provider remain unaffected.

20. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect changes in:

• TextPixora services;
• credit systems;
• payment processes;
• AI functionality;
• consumer-law requirements; or
• operational procedures.

Material changes may be communicated through textpixora.com, account notifications, or email where appropriate.

The version published on our website will show the current Effective Date and Last Updated Date.

21. Contact Us

For refund, cancellation, payment, or billing enquiries, contact:

COMPUTER ABC SYSTEMS CENTRE LTD

TextPixora

Website: textpixora.com

Company Registration Number: 16243442

Registered Address: Dept 6165, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom

General Enquiries: [email protected]

Customer Support: [email protected]

Please do not send complete payment-card numbers, CVV codes, banking passwords, or other sensitive authentication information by email.